Singapore's Position as a Medical Hub

Our Minister Mentor Lee recently called for government hospitals to upgrade their quality and lower costs (or to this effect).

This triggered some thoughts in me.

I have seen much improvements in terms of service attitude in the government hospitals.

My question to the private hospitals is: What about you?

Are you going to do the same, or the opposite? i.e. raise costs and only maintain quality.

Example #1:
My friend complained that his appointment at a private hospital's clinic was at 3:30pm. He waited for one hour till 4:30pm. When the nurse had to go off at 5:05pm, which was later by 5 minutes of her official 'office hours', the nurse seemed very unhappy and her face became longer than a horse.

Example #2:
In a private hospital's clinic, a nurse spoke aggressively with her finger pointing rudely into my friend's face.

Example #3:
Without letting those who came earlier know, a nurse let a foreigner who was late consult the doctor first simply because 'she had another appointment'. Does it mean that the other people who came earlier had no commitments after that?

To make matters worse, when these were brought up to the management of the hospital, the response was, "For private clinics, there is nothing we can do about it."

Therefore, even though I see progress in the government hospitals, I see no progress or even a decline in the private clinics' standards.